A mission that will make you proud

• Oversees and manages on-site installation projects ensuring accuracy and timeliness of completion.
• Develop a thorough understanding of project requirements and objectives including, but not limited to technical schematics, schedule, customer coordination, tools, materials, personnel, and scope of work.
• Ensure compliance with established processes, develop and implement new processes as necessary.
• Using collaborative efforts with lead, team members, stakeholders, and/or customers to quickly and effectively resolve issues that develop on projects.
• Monitor productivity using performance metric tools, evolve tools as necessary to ensure appropriate measurements of performance indicators.

• Define and closely monitor day-to-day service levels, operational standards, and overall KPIs, including qualitative measures. Design reports, support dashboards, and analyze data to track activity.
• Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer served. Communicate and collaborate with key stakeholders to implement timely solutions.
• Continuously evaluate areas of opportunity, develop new program initiatives, creating appropriate SOP’s, and operational standards.
• Guide team members towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks.
• Assist in the development of current and long-term organizational goals, objectives, and strategies as well as policies and procedures
• Become the subject matter expert of all program operations, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes.

• Lead a cohesive team, create alignment among management, and attract and develop staff to create a team-oriented and collaborative environment.
• Responsible for employee development through individualized goals and the creation of training plans to ensure that team members achieve the established goals.
• Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed.
• Providing corrective employee conversations as necessary related to employee performance, including subsequent follow-up.
• Responsible for the interviewing, hiring, and termination process and discussions partnering with Human Resources as necessary.
• Work collaboratively across the organization with different job levels and departments.
• Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.

• Establish, cultivate, and maintain effective client relationships.
• Write and present monthly business reviews, effectively communicating program information and data to diverse audiences.
• Act as liaison between Northwest Center, Amazon, and other vendors ensuring continuity, and ongoing improvement/development of relationships with various Amazon Teams providing an enhanced Amazon brand experience.
• Provide elevated customer support for Amazon employees and vendor partners.

Requirements

• 4+ years customer service or administrative support experience.
• Proven experience in a management role.
• Advanced computer skills in MS Office.
• Understanding of installation, production, or construction environment.
• Be proficient and able to operate all necessary tools and equipment to perform various installation projects in a safe and efficient manner.
• Aptitude to measure, install, mount, and test signage components utilizing appropriate tools.
• Exceptional strategic thinking and structured problem-solving skills.
• Excellent communication and interpersonal skills, both verbal and written.
• Interpersonal skills to effectively motivate others. Lead change and innovation.
• Attention to detail and accuracy, with ability to see the “big picture”.
• Exercises good judgment in areas of responsibility and in fast-paced, high-stress environments. Identifies or assists in identifying alternative solutions to problems or situations.
• Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
• Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach.
• Ability to negotiate conflict and maintain strong working relationships with people at all levels of the organization.
• Ability to implement and manage the activities of an installation workforce through recruiting, training, scheduling, and best-practices techniques.
• Associate degree required

Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• It is a combination of desk and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5 radius is required.
• Ability to read, write, speak and comprehend the English language.
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

 Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status. 

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